Our approach to quality assurance is central to our project management processes. We agree as many as possible of the required ‘deliverables’ in advance of their preparation. These agreements are documented in our project initiation document. This document becomes our quality manual for the project and the basis for assessing change control. In this way the client has ‘hands on’ control of the work we are doing and can contribute to the project as we undertake it. This results in ‘no surprises’ in the final outputs and ensures that they meet the client’s requirements.
Our quality measures are integral to our project management processes. The project initiation document will essentially be a quality plan for this assignment detailing the inputs, outputs, timescales, risk, etc. Key quality assurance measures will be:
- Developing a clear and robust project plan
- Having clear reporting lines and areas of responsibility
- Risk and issue management
- Preparing report outlines for agreement in principle to ensure they cover the required area(s) and contain no surprises
- Agreed turnaround times for document reviews by the client
We achieve this by completing a formal project initiation stage. At this meeting we would review the proposal with you, confirm any changes you require and prepare a comprehensive plan and project initiation document.
Key Document reviews
For all key documents, as time constraints allow, we undertake rigourous document reviews:
- Include time for a period of reflection on what has been written
- Revisit the draft and ‘polish’ text
- Expose text to the usual ‘electronic’ checking procedures (spelling/grammar)
- Ensure our editor reviews final drafts of all documents
- If appropriate, conduct peer reviews or reviews by appropriate registered professionals of key output documents
We discuss findings as they emerge and also prepare template examples for reports and project deliverables for your review, thereby ensuring the approach is ‘right first time’, and minimising the risk of re-work.